I'm trying to get the gas service done at my Mum's old house.
I contacted Corgi Homeplan at the beginning of the month and they said that someone would be ringing to make an appointment. On the 5th my Mum took a call from someone who said he was "outside". My mum didn't understand and explained that she didn't live at the old address anymore and the phone call ended. Later, she told me the tale and it dawned on me that that was probably the engineer calling about the gas service. He must have turned up without making an appointment.
I called 1471 to get his number, called him back and explained the situation. He then arranged to make an appointment with us a few days later on Friday, the 8th. But on Friday the 8th I got a text message saying that he had to cancel because he had to go to the hospital.
My mum emailed Corgi, and they responded saying that the service had been done on the 5th and now wasn't due until next year.
I contacted Corgi explaining what had happened and they came back with a new appointment on the 15th. On the 14th my mum had to make an emergency appointment at the surgery needing me to take her, which was going to be on the 15th when the engineer was supposed to arrive to do the service. I emailed Corgi a couple of times to cancel the 15th, they didn't respond at first, but I then got text messages saying that the appointment was rearranged for Monday the 18th between 12 and 4 - in fact, there were three text messages confirming that
- but on the 18th I waited at Mum's empty house between 12 and 4 pm and no one turned up and no one called or texted me to say there'd been a change of plan. So, back to Corgi, who were very apologetic but were unable to contact the missing engineer.
So, now I wait in the hope of a new appointment.
