Lot of people complaining about their Gas and Electric bills on BBC Three Counties Radio. I thought I'd recheck the letters I had from Atlantic Electric and Gas. Now, my bills are always quite low compared to most people's. £22 on electric and £18 on gas. One of the key reasosn I changed away from British Gas to Atlantic was that I found their customer service second to none. They provide an 0800 number to ring through the latest reading, and you're always straight through, no hanging around.
In their letter they were suggesting that as I was £73 in credit on the electric, there was no need for my direct debit of £22 a month to change. However, this was based on an estimated reading, so I checked the actual reading. This was lower than the estimate, so I've written by e-mail saying I don't accept their finding. Effectively I'm looking for a lower direct debit.
On the gas side, they were suggesting I should change from £18 a month to £30 a month. Again, this was based on a an estimate that was quite a bit higher than the actual reading. So, I've written asking for the suggested new direct debit to be revised (downward) pointing our that I think I am £25 in credit, never mind their £10 in debt.
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